Customer Service Essay

IntroductionThe customer is always right is a famous occupation slogan. The underlying justness behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer attend to is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customersImportant of Customer ServiceCustomer service is important because customer service does more than simply allow for a means to drive sales. It is also said that when companies have a commitment to a customer service this raises the bar of competition. at that place are following tip for good customer services.Excellent customer service begins at the initial greeting. In this situations, using good people skills volition increase the chances for a positive first impression. For example, saying hello with a smile to a customer who just walked in the door will watch that person in and fix them feel welcome. Ack nowledge the customer within a minute of them entering the premises, no matter how busy you are. This immediately helps make the customer feel welcome and at ease. Make eye contact with the customer. This makes both you and the customer feel more comfort qualified with each other. Finally, In harm of the general ambience, make sure premises are kept at an adequate temperature. Make sure dont skimp on oestrus in the winter, and in the summer if its too hot install cooling systems. This doesnt have to cost a fortune but tail end make a big difference to the environment your customers enter. Too hot or too cold, and your customers will turn straight round and leave.Key confidential information to Friendly Service-SmileTalk to customer whenever possibleShow to regular customers that you recognise themUse the steps below as guide but, higher up all, be yourself1.Promptly welcome the Guest2.Take the order clearly3.Collect the payment accurately4.Assemble the order completely5.Deliver the order politely.ConclusionYou need to give support and focal point to your team to encourage them to improve their customer service delivery. It is about having a passion for customer service and sharing this enthusiasm with your colleagues and staff team. It is about stellar(a) by example.Lead a team to improve customer service1.Be able to externalise and organise the work of a team2.Be able to provide support for team members3.Be able to review performance of team members4.Understand how to lead a team to improve customer serviceBe able to plan and organise the work of a team1.Treat team members with respect at all times2.Agree with team members your role in delivering effective customer service3.Involve team members in planning and organising your customer service work4.Motivate team members to work together to raise their customer service performanceBe able to provide support for team members.1.Check that team members understand what they have to do to improve their work with customers and why that is important2.Check with team members what support they feel they may need throughout this process3.Provide team members with support and direction when they need help4.Encourage team members to work together to improve customer service